Primo Gaming Privacy Policy for Filipino Players

When you register on primo gaming, we collect personal details such as your name, date of birth, email address, and contact number to verify your identity and set up your account. We also collect financial information — including your preferred payment method and transaction history — to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically gather technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All data collection is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account operation and regulatory compliance. You have the right to know what data we hold about you at any time by contacting us directly. We review our data collection practices regularly to ensure they remain proportionate and lawful.

Your personal data is used primarily to operate and manage your account, process transactions, and provide you with access to the platform's features including live casino games and slot titles. We use your contact details to send you important account-related communications such as transaction confirmations, security alerts, and updates to our policies. Technical data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and ensure a stable experience for all Filipino players. Where required by law or regulation, we may use your information to comply with identity verification, anti-money laundering, or other legal obligations. We do not use your personal data for automated decision-making that produces significant legal effects without human review. Your data is never sold to third-party advertisers or marketing companies. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting [email protected].

Primo gaming does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary and under strict confidentiality agreements. In cases where we are legally required to disclose information, such as in response to a valid court order or regulatory request, we will comply with applicable Philippine law while taking reasonable steps to protect your interests. If the platform undergoes a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where possible. We do not share your data with other players or make it publicly accessible in any form. All third-party partners we work with are required to handle your information in a manner consistent with this Privacy Policy. We periodically review our third-party relationships to ensure ongoing compliance with data protection standards.

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential at all times. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception during transit. Personal data is stored on secured servers with access restricted to authorised personnel only, and access logs are maintained and reviewed regularly. We retain your personal information for as long as your account remains active or as required by applicable law, after which data is securely deleted or anonymised. In the event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities as required by law without undue delay. If you suspect any unauthorised access to your account, please contact us immediately at [email protected] so we can take prompt action.

As a registered player on primo gaming, you have the right to request access to the personal data we hold about you, and to receive a copy of that information in a clear and readable format. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a request to [email protected], subject to any legal or regulatory obligations that require us to retain certain records. You have the right to object to or restrict certain types of data processing, including the use of your information for direct marketing purposes. Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

Primo gaming reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features, and any revisions will be published on this page with an updated effective date. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms. Where changes are material and significantly affect your rights, we will make reasonable efforts to notify you through available communication channels before the changes take effect. If you disagree with any update to this policy, you should stop using the platform and may request account closure by contacting [email protected]. For related information, please also review our Terms and Conditions and our Responsible Gaming page. We are committed to keeping this policy accurate, transparent, and easy to understand for all Filipino players.